Thank you for choosing Unplug Studio for your digital needs. We strive to provide our clients with the highest level of satisfaction, and we want you to be happy with the services we offer. However, we understand that there may be times when you are not fully satisfied with our services or change your mind about a purchase. In such cases, we offer a refund policy to help address your concerns.
- Refund Eligibility: Our refund policy applies to all services offered by Unplug Studio. You may be eligible for a refund if you have made a payment for a service and:
- The service was not provided as described
- There was a technical issue or error on our part that prevented us from delivering the service
- You have made an accidental duplicate payment
- Refund Procedure: If you wish to request a refund, please contact us at [email protected] or through our contact page on our website within 14 days of purchase. To expedite the refund process, please provide us with the following information:
- Your name and email address
- The service you purchased
- The reason for the refund request
- Refund Processing: We will process your refund request within 14 business days of receiving it. The refund will be issued to the same payment method used for the original purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.
- Non-Refundable Services: The following services are non-refundable:
- Customized or personalized services that are tailored to your specific needs and requirements
- Services that have been completed
- Services that were purchased more than 14 days ago
- Changes to Refund Policy: We reserve the right to modify or amend this refund policy at any time. If we make any changes to this policy, we will update the revision date at the top of this page.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at firstname.lastname@example.org or through our contact page on our website.